WELCOME TO OUR FREQUENTLY ASKED QUESTIONS PAGE. WE UNDERSTAND THAT YOU MAY HAVE QUESTIONS ABOUT OUR PRODUCTS, SERVICES, OR POLICIES, AND WE'RE HERE TO PROVIDE ANSWERS TO THOSE QUESTIONS. THIS PAGE IS DESIGNED TO BE A RESOURCE FOR OUR CUSTOMERS AND TO HELP YOU FIND THE INFORMATION YOU NEED QUICKLY AND EASILY.
Frequently Asked Questions (FAQs)
What is Krafty Diva Shop?
Krafty Diva Shop is a retailer specializing in unique and handcrafted products, ranging from home décor to personal accessories. We focus on quality craftsmanship and innovative designs.
How do I place an order?
To place an order, simply browse our website or social media, send us a message with your request and information, and someone will contact your to confirm and to arrange payment.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options .
How can I track my order?
After your order has been shipped, you will receive a confirmation email with your tracking number. You can use this number on our website to track the status of your shipment.
What is your return policy?
Returns are not accepted for personalized items unless an agreement has been established prior to purchase. Please ensure you are certain of your order details, as we strive to create items tailored to your specific preferences. If you have any questions about your order, feel free to reach out before finalizing your purchase. Thank you for your understanding.
How can I contact customer service?
You can reach our customer service team via email or through our contact form available on our website. We aim to respond within 48 hours.
Do you offer gift wrapping?
Yes, we offer gift wrapping for an additional fee. You can select this option at checkout.
Are there any shipping fees?
Shipping fees vary depending on the total weight of your order and the shipping destination. shipping cost will be disclosed when we confirm your order.
Do you ship internationally?
Yes, we do offer international shipping. Please be aware that you may be subject to customs fees or duties depending on your country’s regulations.
Can I change or cancel my order?
If you would like to change or cancel your order, please contact our customer service team as soon as possible. We may be able to accommodate your request if your order has not yet been processed.
